# CVE-2020-19363: Vtiger CRM - Information Disclosure

> Live exploitation tracking for CVE-2020-19363 by the CrowdSec Live Exploit Tracker, built from real-world attack data crowdsourced from CrowdSec's global network.

Page: https://tracker.crowdsec.net/cves/CVE-2020-19363

## Key facts

- **Exploitation phase:** Limited Exploitation. The vulnerability is known but shows very limited attacker interest or exploitation activity.
- **CVSS score:** 6.5
- **Public exploit available:** Yes
- **Affected products:** Vtiger CRM
- **Weaknesses:** CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor)
- **Tags:** web_application

## Description

Vtiger CRM v7.2.0 allows an attacker to display hidden files, list directories by using /libraries and /layout directories.

## CrowdSec analysis

[CVE-2020-19363](https://euvd.enisa.europa.eu/vulnerability/CVE-2020-19363) is an information disclosure vulnerability in Vtiger CRM v7.2.0 that allows attackers to list directories and display hidden files through the /libraries and /layout directories. This exposure could enable threat actors to gather sensitive information about the application's structure, potentially aiding in further attacks.

CrowdSec has been tracking this vulnerability and its exploits since 11th of February 2026.

Data from the CrowdSec community indicates that exploitation of CVE-2020-19363 is highly selective and intelligence-driven. Threat actors use advanced reconnaissance and carefully choose their targets, often as part of sophisticated campaigns or advanced persistent threat operations.
Data from the CrowdSec community also indicates a gradual decrease in attacks targeting CVE-2020-19363. While still present in the wild, exploitation levels have dropped noticeably week-over-week. This may signal that the vulnerability is becoming less relevant or that defenses are improving fast enough for attackers to lose interest.

Attackers probe for directory listing vulnerabilities by accessing URLs such as `/vtigercrm/libraries/` and `/vtigercrm/layouts/`, attempting to enumerate files and directories exposed by improper access controls.

## Timeline

- 2021-01-20: CVE Published. CVE-2020-19363 is published to NVD.
- 2026-02-11: Rule Released. CrowdSec releases a rule to detect CVE-2020-19363 exploitation attempts against the CrowdSec Network.
- 2026-02-11: CrowdSec First Seen. CrowdSec observes in-the-wild exploitation of CVE-2020-19363 for the first time.

## References

- https://emreovunc.com/blog/en/vtiger_crm_directorylisting_01.png
- https://emreovunc.com/blog/en/vtiger_crm_directorylisting_02.png
- https://github.com/EmreOvunc/Vtiger-CRM-Vulnerabilities/
- https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2020/CVE-2020-19363.yaml

## Live exploitation data

The [Live Exploit Tracker page](https://tracker.crowdsec.net/cves/CVE-2020-19363) follows observed exploitation activity for CVE-2020-19363. [Request an API key](https://tracker.crowdsec.net/request-api-key) for full access to its exploitation timeline, attacking IP addresses and blocklists.